Privacy Policy
Last Updated: July 28, 2025
Zeko AI Privacy Policy
Version: 2.0
Date of version: July 28, 2025
Created by: Pavan Gandhi
Approved by: Samyak Jain
Classification: Internal document
PURPOSE AND SCOPE
The Privacy Policy applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means, as well (for example, via telephone or through the mail).
The Privacy Policy documents and describes the manner in which our organization collects information from all our users/viewers of our services. While providing our services on behalf of our registered users, we collect information related to viewers. The use of information collected on behalf of our users is governed primarily by our contract for the engagement with them and the privacy policies governing their organization. We are not accountable for the privacy policies and practices undertaken by our users or any other third parties.
HOW WE COLLECT DATA ABOUT YOU
We may collect different data from or about you depending on how you use the sites.
Data provided by registered users:
Account creation and login When you create an account or login into your account, we collect personal information such as first name, last name, email address, and password.
Access pre-existing user’s content: When you request to view a pre-existing user’s content, the app may ask for personal information such as email address in order to open a Zeko AI link. Zeko AI collects and stores this personal information on behalf of its users.
When you provide this personal information, you do so in accordance with that user’s privacy practices and policies. Zeko AI is not responsible for the privacy practices of its users and only processes this information in accordance with the applicable agreement it has with each user. For any issues pertaining to the processing of such personal information, please contact the user directly.
Data collected through automated means:
System data Technical data about your computer or device, like device type, operating system, and IP address. This data helps us improve the delivery of our web pages and to measure traffic on the site. The collection of data will also depend on the individual settings of your device and software. It is recommended to refer to the policies of your device manufacturer or software provider to learn about information they might share with us.
We may collect technical data about your device and interactions with our services, which is used by our automated systems to enhance the user experience and optimize business processes.
User Generated Data:
Account Creation, log in, and Usage as a viewer We collect information and material (user-generated content) provided to us voluntarily by our users or the viewers to publish and process on our platform. The user-generated content is inclusive of text, photos & videos associated with the accounts/ emails used to create an account with Zeko AI or to access links as viewers.
Data Collected from Third Parties:
When you connect your existing cloud storage (such as ATS integration), we access your account on your behalf to get information about your files & folders.
Data collected during transactions:
Transactional Data On the basis of types of services requested, Zeko AI also collects information as follows:
type of service that has been requested
order details for such a request
payment & transaction information (such as merchant’s name, payment method, and chargeable amount for the service)
date and time the service was provided
For the purpose of promotion codes, name of the person associated with such a code will also be collected
Some information is collected through the use of cookies, web beacons, and tracking technologies. Please refer to the Cookie Policy for more details on the type of cookies being used.
Some personal data we collect may be processed by automated systems designed to assist in analyzing data and improving operational efficiency. These systems generate insights that help support decision-making processes across various functions.
THE TYPES OF INFORMATION WE COLLECT AND STORE
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfillment of our services to you. Personal information may include:
First name and last name
Email address
Location
IP Address
HOW WE USE YOUR PERSONAL INFORMATION
The above personal information may be used for the following purposes:
To provide you with information about our offerings and/or our periodic newsletters;
To respond to your requests;
For creation or development of business intelligence or data analytics in relation to the offerings provided by us (for this purpose we may share the personal information with certain software or tools available online);
To manage our relationship with you;
For internal record keeping;
To provide you with authorization to login and use your user account;
To verify your identity;
To maintain correct and up-to-date information about you;
To identify you as a contracting party;
To improve our website;
To enable automated handling of the subscriptions;
To otherwise be able to provide the services to you and
To comply with our legal or statutory obligations.
The data we collect may be used by automated systems to support various processes, helping to analyze and evaluate information in a way that improves overall service delivery. All actions and outcomes generated by these systems are subject to human oversight to ensure accuracy and fairness.
WHO HAS ACCESS TO YOUR DATA WITHIN OUR ORGANIZATION?
Within our organization, access to your data is limited to those who require access to provide you with the products and services you purchase from us, to contact you, and to respond to your inquiries, including refund requests. Those staff members may be on teams, such as marketing, events, development, executive, and customer support. Employees only have access to relevant data to their team on a ‘need to know’ basis.
WHO DO WE SHARE YOUR DATA WITH OUTSIDE OUR ORGANIZATION, AND WHY?
Processors We may use service providers & third parties for operating and improving the sites, assisting with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.
Authorities We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, the Company or others.
Transfer of business If we (or our assets) are acquired, or if we go out of business, enter bankruptcy or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
Third-Party Integrations: We may share personal data with third-party services for the purpose of enhancing and streamlining business processes. These services process data on our behalf under strict privacy agreements and adhere to the same data protection standards we follow.
Third-Party Data Sharing for Supportive Processing
Sharing with Third-Party Services: We may share data with third-party partners to help process or analyze information in ways that support our services. These third parties are obligated to handle your data in accordance with applicable privacy laws and are contractually bound to ensure that your data remains protected.
WHY AND FOR HOW LONG DO WE STORE THE INFORMATION WE COLLECT FROM YOU?
We retain certain information collected from you while you are a member on the site, and in certain cases where you have deleted your account, for the following reasons:
So that you can use our sites;
To ensure that we do not communicate with you if you have asked us not to;
To provide you with a refund, if entitled;
To better understand the traffic to our sites so that we can provide all members with the best possible experience;
To detect and prevent abuse of our sites, illegal activities and breaches of our Terms of Service; and
To comply with applicable legal, tax or accounting requirements.
We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Data Retention Related to AI Processing: Data processed by automated systems is retained for as long as necessary to achieve the purposes outlined in this Privacy Policy and Terms of Use, including the improvement and optimization of operational processes. You may request the deletion of your data in accordance with our retention policies.
SECURITY
We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls, and we communicate our Privacy Policy practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.
AI Data Security: We employ industry-standard encryption and data security protocols to safeguard the data processed by our automated systems. Regular security audits are performed to ensure all data remains protected from unauthorized access or misuse.
Data Protection and Compliance
AI Data Processing and Security: We implement robust security measures to protect personal data processed by automated systems. Our systems are continuously monitored to ensure they meet global data protection standards and maintain the integrity and confidentiality of the data.
Bias and Fairness in Automated Systems
AI and Bias Mitigation: We regularly audit our automated systems to ensure fairness and to prevent any biases in the way data is processed. Our goal is to ensure that automated evaluations are objective and in line with our commitment to fairness.
Human Responsibility for Final Decisions and Acknowledgement of AI-Related Biases
Human Responsibility for Final Decisions:
While automated systems are used to process and analyze data to generate insights, humans remain responsible for final decisions. Automated systems assist in evaluating data and offering recommendations, but these recommendations are reviewed and validated by humans to ensure accuracy, fairness, and alignment with organizational goals.
Acknowledgement of AI-Related Biases:
We acknowledge that AI systems can be subject to biases due to the data they are trained on. While we strive to minimize these biases through regular audits and improvements to our algorithms, the insights provided by AI tools should be considered as one part of a broader decision-making process and are not final. Users are encouraged to review any AI-generated insights with human oversight before any significant actions are taken.
YOUR RIGHTS UNDER THE GDPR
You have certain rights if you are within the EU. This includes:
Right to access. This right allows you to obtain a copy of your personal data, as well as other supplementary information.
Right to restrict processing. You have the right to restrict the processing of your personal data in certain circumstances.
Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to object to processing. The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your personal Data. You also have the right to object where we are processing your personal data for direct marketing purposes.
Right to erasure. You have the right to ask us to delete or remove personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.
Right to Data Portability. You have the right to receive the personal data which you have provided with us, in a way that is accessible and machine-readable.
AI-Related Rights: If your data is processed by automated systems, you have the right to request access to how your data is being processed, as well as the criteria used for processing. You may also request human intervention to review outcomes generated by automated systems.
To exercise your rights, you can contact us at security@zeko.ai
YOUR RIGHTS UNDER THE CCPA
Users who are California residents have certain rights under the California Consumer Privacy Act (CCPA). Included in these rights are:
Right to know. You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of your personal information.
Right to deletion. You have the right to request the deletion of personal information that we have collected about you.
Right to non-discrimination. If you choose to exercise any of your rights under CCPA, we will treat you like all other users. In other words, there is no penalty for exercising your rights under CCPA.
Right to opt out. You have the right to opt out of the sale of your personal information. We do not sell personal information. However, the service providers we partner with (for example, our advertising partners) may use technology on the service that "sells" personal information as defined by the CCPA. If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt-out is specific to the browser you use. You may need to opt-out on every browser that you use.
To exercise any of these rights under CCPA, please email security@zeko.ai
Rights to Access and Object to Automated Processing
User Control Over Automated Processing: You have the right to access the data processed by automated systems and can request corrections or deletions. If you are impacted by automated processes, you have the right to object to the processing or request human intervention where applicable.
OUR POLICY CONCERNING CHILDREN & THEIR DATA
Our Sites are not directed to children under the age of sixteen, and we do not knowingly collect personally identifiable information from children or distribute such information to third parties. We screen users who wish to provide personal information in order to prevent children from providing such information. If we become aware that we have inadvertently received personally identifiable information from a child, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children.
LINKS TO OTHER WEBSITES
Our sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.
Third parties are under no obligation to comply with this Privacy Policy with respect to personal data that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our services. Thus, this Privacy Policy does not apply to information you provide to third-party sites or gathered by the third parties that operate them.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If we make any material change/s to the Policy, we will notify you via email, through a notification posted on the Services, or as required by applicable law. You can see when the Policy was last updated by checking the date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, you can contact us at security@zeko.ai
CONTACT DETAILS OF OUR DATA PROTECTION OFFICER
E-mail: security@zeko.ai
Frequently asked questions
For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.
